This is the privacy notice of Multiplier IT Solutions India Pvt Ltd. (“Multiplier IT Solutions ”). In this document, “we”, “our”, or “us” refer to Multiplier IT Solutions India Pvt Ltd. The office locations of where Multiplier is located in US and India can be found on Contact Us page.
As used in this Policy, the terms listed below have the following meanings:
A “Customer” is anyone who purchases Multiplier products or services. When a Customer purchases products or services for use by others, those individuals also may be considered Customers for purposes of this Policy.
A “User” is anyone who visits our websites.
“Personal Information” is information that directly identifies or reasonably can be used to identify an individual Customer or User. Examples including but not limited to name, address, telephone number, e-mail address and financial account number etc. Personal Information does not include information that is readily available to the public through no fault of Multiplier .
“Personally Identifiable Information” is information that is about, or can be related to, an identifiable individual. It includes any information that can be linked to an already identified individual or used to directly or indirectly identify an individual. Personal information does not include information that is anonymous, aggregated, or is no longer identifiable to a specific person.
“Sensitive Personal Data Or Information” means personal information which is more sensitive in nature viz. financial information such as Bank account or credit card or debit card or other payment instrument details, Biometric details, passwords or authentication information for any of our products or services etc.
For the purpose of this Privacy Statement, sensitive personal data or information has been considered as a part of Personal Information.
This Privacy Statement describes the Personal Information which we may collect and our approach towards handling or dealing with the same. This Privacy Statement is designed to enable you to understand:
“Anonymous Information” means information that does not directly identify and cannot reasonably be used to identify an individual Customer or User.
“Aggregate Information” means information about groups or categories of Customers or Users, which does not identify and cannot reasonably be used to identify an individual Customer or User. Aggregate Information is a kind of Anonymous Information.
“Website” means any page or location on the Internet, no matter what device (cell phone, laptop, PC, etc.) or protocol (HTTP, WAP, FTP or other) is used to access the page or location. In this Policy, we use the term website for other similar terms such as “Internet site,” “site,” and “web page.”
When you are receiving service from us or have received some services earlier from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information. This includes information such as agent’s details, client’s details, name, contact no., IP address, call data records, call recordings, billing details and KYC details. For mobile applications we collect details of call data records, call recording, mobile device information along with the OS details. We process such data to provide statistics and insights to our clients who have availed our products and services as the performance of the contract we have entered with them.
We may use it in order to:
We process this information on the basis that there is a contract between us, or that you have requested that we use the information before we enter into a legal contract
Additionally, we may aggregate this information in a general way and use it to provide class information, for example, to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
We will collect and use your and/or your Authorised User(s) Information for certain purposes, such as:
We may process the information on the basis there is a legitimate interest, either to you or to us, in doing so.
Where we process your information on this basis, we do after having given careful consideration to:
For example, we may process your data on this basis for the purposes of:
We are subject to the law like everyone else. Sometimes, we must process your information to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization.
This may include your personal information.
We may use third parties in order to process your and/or your Authorised User(s)’ and/or end user’s Information. These third parties are obligated to keep such information protected and confidential.
We work closely with third parties for developing our Product and facilitating your use of the same. We may disclose the Information to such third parties engaged by us. However, we will make reasonable commercial efforts to ensure that such third parties keep such portions of the Information that they may receive from us confidential as per industry standards.
We may also disclose the information in the circumstances set out herein below
We process and access the data we collect from you. However, we use third parties to assist us with processing your personal data including the following categories of recipients:
These third parties have a contract with us, wherein, they are prohibited from utilizing, sharing or retaining your personal data for any purpose other than we dictate.
We may share your Personal Data as follows:
We attempt to moderate content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall take appropriate actions while we investigate.
When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.
We track your request and our reply in order to increase the efficiency of our business processes. We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service. Multiplier will use this personal data in accordance with the purpose outlined in this Privacy Notice and is committed to safeguarding the personal data collected.
We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:
The personal data that we collect from you is transferred to and stored in India i.e. outside the European Economic Area (“EEA”). It is processed by us or companies operating outside the EEA who work for us or for one of our service providers. If we do this we ensure that your privacy rights are respected in line with this Policy. The most common way we do this is to put in place a specific type of contract.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last longer up to 2 years.
Your web browser should allow you to delete any cookie you choose. It also should allow you to prevent or limit their use
We use the following Cookies:
We may use our own technology or third-party technology to track and analyze usage information to provide enhanced interactions and more relevant communications, and to track the performance of our advertisements.
The third-party we use are as mentioned-below:
You can use your web browser to:
Where to find information about controlling cookies
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your IP address, location, Name, Email address
We use this information in aggregate to assess the popularity of the web page on our website and how we perform in providing content to you.
We use the information to analyse the visitors through the use of Google Analytics or third-party service providers.
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve you an advert for our services when you visit some other website.
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
We may disclose your information to a third-party. Please refer to section 6 for more information.
Your Personal Data may be collected, transferred to and stored by us in India and by our subsidiaries and third parties disclosed that are based in other countries. The addresses of our offices where Multiplier is located can be found here.
Therefore, your Personal Data may be processed outside your jurisdiction, and in countries that are not subject to an adequacy decision by the European Commission or your local legislature or regulator, and that may not provide for the same level of data protection as your jurisdiction, such as the EEA. We ensure that the recipient of your Personal Data offers an adequate level of protection and security, for instance by entering into the appropriate back-to-back agreements and, if required, standard contractual clauses or an alternative mechanism for the transfer of data as approved by the European Commission (Art. 46 GDPR) or other applicable regulators. Where required by applicable law, we will only share, transfer or store your Personal Data outside of your jurisdiction with your prior consent.
Our websites are hosted in India (AWS Mumbai, GCP Mumbai)
Accordingly, data obtained is processed in UAE and India.
You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.
If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.
When selecting User names and passwords for Multiplier accounts, you should choose words or characters that are not obvious. Likewise, you should always keep Personal Information such as account numbers, usernames, passwords or similar information in a secure place and not share the information with others
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust marks in your browser’s URL bar or toolbar.
Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the machine and the application from when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. We use Support Data as described in this privacy statement, and additionally use it to resolve your support incident and for training purposes.
Payment Data is the information that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card, PayPal, Paytm), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). You hereby acknowledge and agree that the Payment Data, to the extent consisting of details related to the manner and mode of payment of fees for the use of the Website and Services (such as details of your bank account, credit card, debit card, net banking, etc.), submitted by you while making payment of fees: (a) goes through the safe and secure transaction process provided by Multiplier ’s payment gateway partners such as CC Avenue and Razor pay; (b) goes through the Visa or MasterCard pages, UPI, wallets as the case may be, based on your payment method(s) in order to prevent any misuse of your payment details; (c) Banking Channel for NEFT/RTGS/IMPS – Like HDFC, ICICI, Indusind, CITI Singapore, CITI UAE, CITI India; and (d) that such payment details are not shared with the Website, Multiplier , its subsidiaries, affiliates and third parties or any other users of the Website and Services.
We will not keep your personal data longer than we need to, and will only use your personal data for the purposes set out in this Policy. We will always keep your personal data in accordance with applicable legal and regulatory requirements.
We keep your personal information only for as long as required by us:
After the expiry of the applicable retention periods, your Personal Data will be deleted. If there is any data that we are unable, for technical or legal reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data.
For more information on data retention periods, please contact us by using the information in the “Contacting us” section, below.
However, ultimately it is your choice as to whether you wish to use our website.
Data Protection Officer
Multiplier IT Solutions
India Private Limited
Sri Sai Gayatri Towers,